This section is dedicated to the feedback received for our services from some of our guests.
It’s not only about 'raves' but also about 'rants'. All texts are 'unedited' and they help our guests in planning while help us improve innovate and deliver.
Please note that we follow the strict international guidelines in protecting internet identities hence email ids, phone numbers and home addresses have been edited. In case you need to get in touch with our esteemed guests do write to us and we would be happy to provide you the contact details.
Sent: Saturday, October 09, 2010 5:59 PM
COMPASS INDIA INC (www.compassindiainc.com) - India Tour.
We were very impressed with all the arrangements done by you. Great team work was done by your company we would like to give thanks to all representatives, guides & driver. All the hotels were very clean & nice. We had a good time & unforgettable experience with this luxury tour.
We will have no hesitation in recommending you to anyone thinking of a holiday in India
Raji & friends, Edmonton, UK
From: Blanca & Charlotte
Sent: Thursday, September 09, 2010 10:33 PM
First of all, we want to thank you all the time you spend with us in Barcelona to organise our trip and made it so special.
From the first day until the last day of our 2 weeks trip in the south of India, the more pronounced words were "Ouaouuu, fabulous, gorgeous, we love it...".
Everything was really well organized, places well defined... Bangalore, Cochin, Thekkady, Madurai, Mahabalipuram, Chennai, etc... so many places, so different landscapes to enjoy, so many hospitable people…
We spend some really nice holidays and all our previous expectations were fully exceeded!
Thanks for all Vaishali.
Un abrazo muy fuerte (a strong hug from us)
Blanca & Charlotte
From : Keith and Sarah
Sent: Monday, Auguest 30, 2010
We have already said how much we enjoyed our trip, and this is our belated attempt at an overview of this super holiday in terms of organisation, people and places.
Arrival and Delhi (1) 24 April
Successfully and promptly met, firstly by Simrun and then by Shish Ram, both of whom provided a great smiling welcome. The change in hotel, which surprised us at first, turned out to be just fine. We were impressed by the concern and phone calls making sure we were content, and even more impressed by you and Saurabh taking the trouble to meet us at lunch time and talk us through the itinerary. Ravi enabled us to see a lot of Delhi in a single day, providing good information all the way round.
Departure and trip to Shimla 25 April
Early start and again, Simrun’s smiling face, helping to secure our luggage to leave at hotel and delivering us all the way to our seats on the train. Efficiently met at Chandigarh, and great drive to Shimla – we thought him a very safe driver. Excellent choice of lunch stop in Dharamapur and lots of information on the way about what we were passing through. Dropped off in car park and found our way to hotel where Ashok joined us – perhaps would have been useful if could have met us at the car. Ashok talked us through following day’s itinerary and suggested a reduced programme, taking out the longer drives away from the town. Ashok did not want to start guiding until 10.00 – we had suggested 09.00 so we agreed on 09.30 – 10.00!
We were initially disappointed by Clarkes hotel, as it was neither classic heritage nor Oberoi standard and not a very warm welcome. However, we cheered up immensely once we got to know the rest of the staff (particularly restaurant and Rishan Chandra), and had great food and great service. By the end of our stay, they were helping to teach us Hindi and writing Sanskrit for us!
Although I think you do not recommend a restaurant in Shimla, we had an excellent meal in the Asiana, on the Ridge with great views and a lot to watch in the square below us. (The provision of a map of Shimla would be really helpful as the one from the tourist office is really not very good!)
Shimla 26 April
Spent the day in Shimla, and did not include the zoo and cricket pitch, as Ashok did not think these were worth the drive. Instead we toured the town, and Ashok clearly wanted to include everything before leaving us at lunchtime, but we needed to stop and insisted on a break. He was the least willing of all our guides to spend a full day showing us things.
Shimla to Delhi 27 April
What a trip!!! Safely delivered to the train. We were in pretty basis accommodation, which did not matter because we had a great time with the other passengers (most Indian, two German) and the carriage was not full, allowing us to move from one side to the other, swapping seats with others, to enjoy the breathtaking views. Had the carriage been full, it would have been a squash. We saw, passing in the opposite direction, two superior levels of train accommodation – one even had big freestanding armchairs. We think the timing of our trip made using these trains impractical, but it would be worth exploring ways of doing this, even by changing the itinerary as the carriages looked so special.
However, the trip was amazing. Quoting directly from Sarah’s notes of the day “Wow! We didn’t stop craning our necks and taking photos. Ignored all Compass instructions to ‘not get along’ with passengers and stay locked to luggage. At each station Keith got out, and I did sometimes – bags left on seat……Unmissable trip – to go to Shimla and not do it would be to miss the best bit!” Perhaps this reflects the British/Western love of train journeys. Our small airline carry-on suitcase was too big to go on the luggage rack, and again it might be useful to suggest to your clients that they take soft bags?
Delhi 2 to Udaipur 28 April
Tiron (?), the driver, was brilliant! He knew exactly where to take us to buy guide books, charging unit and camera memory cards, and looked after us so well. Germans on the train had strongly recommended the Folk museum. Tiron seemed less impressed, and he was right!
En route to the airport, Simrun listened to Keith talking about the better class accommodation in the trains – he was so keen to understand and answer all our queries.
Delighted to be met by Compass rep and Shish Ram. Delivered to the Fateh Prakash and offered a choice of rooms. Another WOW! What a stunning hotel. We can understand why people would want to stay at the Lake Palace, but we are really glad we didn’t. For many people, the history, the atmosphere, the building, the staff, the views, everything about Fateh Prakash, would be preferable to the formulaic delivery of the Lake Palace. Another high spot of our holiday!
Udaipur 29 April
Surendra – almost our favourite. What a lovely gentleman! He seemed so delighted that we had so many questions to ask and so keen to learn about his country and his heritage. His English was excellent, as was his sense of humour. We would want all our friends to have him as their Udaipur guide. A wonderful day’s tour and Surendra gave us such an insight into Indian culture. At Keith’s request, Surendra managed to fit in an extra trip to see the Maharana’s classic cars. Again, nothing was too much trouble.
Udaipur to Jodphur via Ranakpur 30 April
Nice guide at Ranakpur temples, everything well organised. Hotel and Compass representative absolutely fine – location of hotel not particularly interesting, but very airy and lovely quality. Arrived too late for planned evening visit.
Jodphur 1 May
Met Raghu. By a small margin our best guide. Intelligent, fascinating, articulate and very open – made it easy for us to ask many questions. (Despite bad stomachs, he had so much of interest to tell us, that we almost forgot how we were feeling. But we didn’t do him justice!)
Trip to the Bishnoi villages was excellent – miles better than anticipated. Fascinating, informative, and very funny, especially thanks to Ragu, Shish Ram, the farmer, the potter and Keith. Shish and Ragu decided to use our vehicle not a jeep, because it was so hot – good decision. Wonderful market trip.
Jodphur to Jaipur 2 May
Met Compass rep who took us to an orphanage to deliver our pens, pencils etc. Very moving experience – we would like to help.
Shapura House Hotel fine – pleasant pool, very good terraced restaurant with orchestra, dancers and puppet show.
Jaipur 3 May
Guide Paric good, but not outstanding, like Raghu and Surendra. (By this time our expectations were very high!) He chose a very good lunch venue. Thank you for the dinner you organised. The music and dancing were good, but less fun than the terrace of Shapura House, perhaps because the restaurant was virtually empty.
Jaipur/Agra via Fatepur Sikri 4 May
Agra hotel great. We had decided to see the Taj that evening from the other side of the Yamuna. Shish had one opinion on how long it would take, Compass rep over-ruled him and shortened the time – as a result we were too late for the sunset. As usual, Shish was right! He is a wise man. Nonetheless, we enjoyed our first glimpse of the Taj and the Agra fort.
Taj and Delhi 5 May
Good timing for Taj visit, and our guide (Sunny?) knew just the right places to take photographs. Efficient guide who explained what we were seeing and got us to the right place at the right time. Simrun met us and, with Shish, helped us to shop for extra luggage for our shopping. from Rajasthan!
Delhi to Bandhavgarh 6 – 7 May
Good drive; driver spoke little English but was attentive and a very good driver. Lovely lodge and pool. Manager, Mr Manish, and staff delightful – chef wanted to ensure the food was to our taste and spoke very good English. Our safari guide, Syd, was initially unsuccessful in tracking the tiger, but tried really hard at the end of the tour, giving us the finest sighting that anyone could have of a lioness and three cubs. Again, he was informative both about the game and about Indian life, including inviting us to tea at his family home.
Bandhavgarh to Kanha 8 – 9 May
On arrival advised that we had been upgraded to the executive accommodation, largely due to the main area being absolutely full. Mr B (?) (friend of Mr Manish and sadly we have mislaid his name) subsequently said that we would prefer to be more quiet than in the busy main area, where there were many children. Accommodation excellent (an understatement) and catering/staff/lectures from the resident expert (Doctor? again our notes are lacking!) all very good. Much wild life and good tiger sighting.
Kanha to Delhi (4) 10 May
Simran, as ever, smiling and welcoming as we arrived late, and left early the next morning, tired but elated. The end of a most brilliant trip.
Our overwhelming memories are of the humour, wisdom, kindness and companionship of Shish Ram, who appeared every morning early, in his spotless, freshly laundered uniform. He clearly listens to the guides when they are in the vehicle with him, and has learnt so much, which he gladly shares with his clients when there is no guide. We could, and did, ask him anything. Even when it meant an even later night, before an early start, nothing was too much trouble. We can’t think of any which in which he could have been better.
Speaking of people who don’t seem to need any sleep, Simrun also did a great job, always friendly, always smiling, always helpful.
Of the collection of high quality tour guides, two are outstanding, Raghu and Surendra. Shish Ram and Simrun were outstanding.
We have already recommended Compass India to several of our friends, and will continue to do so, without reservation. If you have any potential clients who would like a reference for you, both of us would be happy to speak to them. Keith’s email address is as above, as is Sarah’s.
Shweta, if you have free time at a weekend and would like to visit Hampshire, we would be delighted to see you. We hope all is going well for you and the company.
Our very best wishes,
Keith and Sarah, UK
From: Atte Jose Luis Garcia
Sent: Saturday, August 28, 2010 11:51 PM
COMPASS INDIA INC.
This letter is intended to express my personal satisfaction with his work during my stay in this magical country. I want to thank first of all to all members of your company for making an impeccable job which allowed me to enjoy my vacation to the fullest, second Ashok thank my driver that I have moved and assisted as best as possible throughout the trajectory of my trip from Delhi to Agra, without your help my stay in India had not been so pleasant, is an excellent employee and I will reward you for good service because it is a human being of great potential.
I would also like to refer to each and every one of the guides in the various cities he visited, the vast majority of all my tour guides were very hospitable and attentive, especially those of Jaisalmer, Mandawa, Jaipur and Agra. I can only say that my guide in Delhi took advantage of my money as I said to activate a vodafone phone line which would need about 1000Rs delivered and then investigate that this activation did not have to cost more than 400Rs.
With regard to the hotels all have been very comfortable for me, some more than others among which the Shangri-La, Park and The Gategay Prime Agra where all services were of quality.
Thanks to COMPASS INDIA INC. I had the opportunity to explore the north of India from an even more luxurious and comfortable, now my turn to be the one who recommends it.
I say goodbye grateful for his service
Atte Jose Luis Garcia, Spain
From : Ms. Maria Jose Nieto Leon & Mr. Manuel Eusebio
Sent: 18 May 2010
MS. MARIA JOSE NIETO LEÓN & MR. MANUEL EUSEBIO
GONZALEZ BLANCO PINO
I am writing to you so that you can put this on the webpage of Compass. I will send you some of our trip photos later as I do not have them just yet.
Vaishali: The truth is that we are in awe of Compass India! We found you through the internet with no other reference.
One notes the difference when you deal with other agencies on the same lines. This is because from the very beginning you made it very interesting and you offer your guests what you personally would have liked to experience.
And once you are in India !!! It is incredible - the organisation , the amiability of all the guides, the drivers, the specialists ......we felt very attended with true affection.
There's no doubt we will repeat. India is immense and exciting and there's so much to see!
And by all means it will be with Compass!!!!!!!!!!!!!!!
(With you - Compass) , you do not have worry about anything there .
Just see, observe, enjoy and learn!”.
From : Raj
Sent: 27 April 2010 19:58
This is just to confirm that we arrived safely (through Bangalore) some six days late! Indeed an extended holiday albeit by force!
I just wanted to thank you and your team for the excellent service and what impressed us was the care and attention given to us. Your team in Delhi were in constant touch with us at all locations to ensure we were ok.
It would be wrong to single out any particular persons.. they were all excellent abut a special mention should go to your representative in Jaipur who ensured that we were practically on the flight before leaving the Airport!
At the Delhi’ HQ’ you managed to get us the best possible accommodation and especially the suite in Kerala had a magnificent view…I believe it was the MD’s favorite one! Many thanks
We will have no hesitation to recommend your services to our friends and acquaintances.
With my best regards
From : Pavia
Sent: 21 April 2010
I was very busy, and i can't write before my impression of the wonderful Rajasthan tour. I thank very much the Compass Company and his staff for the perfect organization of the tour. The driver, the guides, and most important your staff, were fantastic. We enjoy India very much, we love the people, the colors, the spices every thing. Thank you for arranging this memorable trip so well.
Be sure that we return to visit another part of India, and of course we will always travel with you and your company.
Thank you again and "tanti saluti" from Italia Bea.
20 April 2010 fam.dott Calderon Willy
From: Calderon Willy
Sent: Tue, 20 Apr 2010 22:23:14 +0200
Subject: guest comments
I was very busy, and i can't write before my impression of the wonderful Rajasthan
tour. I thank very much the Compass Company and his staff for the perfect organization of the tour. The driver, the guides, and most important your staff, were fantastic. We enjoy India very much, we love the people, the colors, the spices every thing. Thank you for arranging this memorable trip so well.
Be sure that we return to visit another part of India, and of course we will always travel with you and your company.
Thank you again and "tanti saluti" from Italia Bea.
20 April 2010 fam.dott Calderon Willy
From : David
Sent: April 20, 2010
On the whole we were quite satisfied with the service of Compass India and had an excellent tour. The appearance of a company rep at the beginning of each stop to introduce the tour guide and provide emergency contact number was particularly professional and useful. The use of the same driver through out the trip was good too. All our tour guides and the driver were competent and professional. One of the tour guides who teaches English literature was a pleasant surprise. The B&B in Delhi for killing time before going to the airport turned out to be very pleasant and enjoyable. We would have preferred that over the hotel we stayed at the beginning of the tour. If I were to name one negative thing of the trip, it would be the road side lunch stop from Jaipur to Delhi; the service was unfriendly and the food poor and very pricey. Overall, I give Compass India an A for the tour package they provided.
From : Rajinder Kaur
Sent: April 18, 2010
Hello Dear Anupamaji,
Thanks for wonderful tour. We will send you some photos from the tour afterwards. Everybody from COMPASS INDIA was very kind and done their job very well. Mr. Kishan driver was smiling all the time and come at once then we want him to come for pick us any where. One day he was sick and had a fever but he kept smiling and did not complain at all. Mr. Suresh is very nice man, kind, quiet and gentleman. He came at the time early in the morning and lead us where we should reach at the next destination. My all friends are very satisfied from your tour organization and we are coming to suggest you to others too.
Please give many of regards to Mr. Suresh and Mr. Kishan.
Good luck and many of regards from
Rajinder Kaur, Norway
From : Jan Petter den Ouden
Sent: April 18, 2010
We have now been home 2 weeks, and I want to take the opportunity to thank you for a very nice and fantastic organized trip!!
From the minute we landed, we feel that we have been taken care of by your people in a very professional and extremely helpful way.
No doubt, this has made our visit to India a good experience, and a trip we will look back at with great pleasure.
I would like to thank particularly your representative in Dehli, mr. Suresh, who was extremely helpful in all matters. We would have been totally lost without him, particularly at the railway station!!
Also, your driver, Mr. Krishan Kundu made our journey very secure and comfortable. For us Europeans, the traffic in India is somewhat different, and a lot more chaotic. Mr. Kundu's very safe driving made it possible for us to relax and enjoy the journey.
Once again, thank you very much to you and your organization for arranging a prefect tour for us. Rest assure, we will recommend your company and the services you provide warmly.
I wish you all the best, and if possible, can I ask you to give the attached picture to Mr. Kundu - A greeting from 4 very pleased passengers!!
Jan Petter den Ouden, Norway
From: chris grainger
Sent: 12 April 2010 12:03
Subject: Thank you
Well, where do I begin? We have just returned from the most incredible holiday in India and I should like to thank you and all of the Compass team throughout the country for your planning and superb personal service. The hotels you chose for us were excellent, and we were particularly impressed with Spice Village and Coconut Lagoon which had beautiful settings. As promised, we were met by your executive at each destination on our itinerary, regardless of the hour, and all hotel check-ins and airport procedures were carried out by them; we were made to feel very special. We should also like to thank you for the gifts given to us on our first day, which was a very kind gesture; I wore the scarf often and was complimented on it. Also, on a personal note, my very special thanks for the lovely cake which was presented to me in Jaipur on my birthday - it was such a surprise and a pleasure to receive. Everyone was so kind to me and I received flowers and a gift; it was certainly a birthday to remember and I was very touched.
We should like to express our sincere gratitude to the many people who made our holiday such a wonderful experience, and would be obliged if you could pass on our thanks to them:-
First and foremost, to our lovely driver, Daya Rarm, whose service was above and beyond the call of duty. Our comfort and welfare were his major priorities and his driving skills on the busy roads in India were second to none. He was always polite and courteous and was a pleasure to be with.
To our guide Ravi in Delhi, who was so well informed, and who was so very kind and attentive when my husband became very ill because of the heat;
to our guide in Agra (whose name, I am sorry to say, I cannot remember) and our guide in Jaipur, Vijay Singh. All three gentlemen were very informative and knowledgeable and made our visits to the various monuments very memorable and enjoyable. It certainly gave us an insight to the colourful history of India.
To the rangers in Ranthambore, who showed us the wonderful birds and wildlife there, but sadly, despite their best efforts, the tigers refused to show themselves! Nonetheless, it was a lovely experience.
Our thanks also to Thomji, and Nizam our driver in Kerala, for their care and attention and the crew of the houseboat who also looked after us very well.
Last, but not least, the guide and driver in Mumbai, who battled with the Friday rush hour traffic to try to show us as much of Mumbai as possible in a very short space of time.
We were very impressed with the personal care and courtesy given to us; it is not often that a company goes to such lengths to ensure that its clients are so well looked after. Thank you all once again, you made us feel very special and welcome.
With best wishes to you all.
Chris & John Grainger
From : leo and lydia prenen
Sent: April 11, 2010 1:16 PM
we want to express our gratitude for the excellent services that Compass has offered us during our voyage to India.
We have been treated like maharadja and maharani and have received VIP treatment by all of your staff. We like to mention to you that the team of Agra was especially outstanding .
On the other hand was the guide in Delhi a bit late, but it could be the traffic that hindered him.
we also were very impressed by the quality of our driver Ram Nivas who was our driver for the majority of the time. Always on time and extremely helpful.
We also like to thank you for the presents and the invitation for dinner on the last day.
leo and lydia prenen, Brazil
From : Katja Nowacki
Sent: 10 April 2010
Dear Anupama, of course I can give a feedback as requested. First of all we really enjoyed our trip very much! The driver in Rajasthan was very nice and reliable and most of the guides were ok, too. The sights were all very interesting and worth seeing. Only in Ajmer we had some difficulties with the visit to the mosque. There especially our guide was very much attacked by the priest there saying that this would not be a place for tourists and he (the guide) would be telling lies about their religion. In the end it was ok and we accepted the priest walking us around the mosque but the situation was difficult and I would recommend to warn the tourists about incidents like this.
Most of the hotels were really fantastic we especially enjoyed the heritage hotels in Udaipur, Jaipur, Bikaner, and Mandawa.
Again thank you very much for all the help you gave us and I am quite sure that we are coming back to India one day.
With warm regards,
Katja Nowacki, Germany
From: Sally Ford-Hutchinson
Sent: Tuesday, March 23, 2010 6:04 PM
Subject: South India Tour comments
We arrived back from our Southern India tour on Sunday and I wanted to thank you for arranging everything as we had such a wonderful time. Our driver Vijay was particularly good and made the trip extra special because of the care he took of us, his quick understanding of what we enjoyed and his suggestions of extra places to stop and wander. Please pass on our thanks to him, he really is great.
We also liked the balance of the tour and the variety of things we saw and did, from palaces and temples, to markets and daily life, to the natural scenery and wildlife. I would certainly recommend this tour to anybody else.
As detailed feedback can help as you develop tours in the future I have attached a chronological list of our view of each hotel and restaurant suggestion. I have included a suggestion for one change in the itinerary and have also included our criticism of the Periyar trip. You may have already heard about this and we were very grateful to your people in Cochin who arranged for a complimentary dinner for us to make up for the Periyar disappointment. That was most unexpected and most appreciated.
But to end on a high note it was a great experience and we have already recommended your company to others and will come back to you when we next want to visit India, maybe a trip to the North in a couple of years time.
With best wishes and thanks to you and to all the operations staff
Sally and Tony Yeshin
From : Dipika Jain
Sent: Tue, 16 Mar 2010 20:40:30 -0700
We are all fine and adjusted back to our time-zone. We had a wonderful time in India visiting family and touring Rajasthan. I was thoroughly impressed with the services received by Compass India while touring India and also with all the help planning the trip. All of the representatives and guides were fantastic, knowledgeable and eager to help with any request we had. The hotels we stayed at were absolutely fantastic. It was very nice to have someone greet us at the airport/train station/ and hotels and help us navigate all the hussle and bussle of India. The road trip from Jaipur to Kota was a little hair-raising only because we are not used to such driving conditions back home, thank you for finding us alternative arrangements to get back to Jaipur on such short notice.
When we come back to India we will definitely be using your services again and we are recommending your company to all our friends and family. My husband took some wonderful pictures of India I will email you some once he has finished editing them.
Dipika Jain, Canada
From : Doug and Lillian Ulmer
Sent: Tue, 16 Mar 2010 09:31:50 -0600
Our daughter- in - law planned our trip to India for both families ( Jain / Ulmer families). She asked if I would send you our thoughts on the trip booked through Compass.
On behalf of my husband and myself, I can confidently say the Compass portion of our trip was fabulous. The driver was courteous and very punctual. We were extremely pleased with his service. We did feel badly at the beginning of the trip, as he had driven from Jaipur to Delhi to pick us up (he had to leave Jaipur in the middle of the night) and then drive us back to Jaipur the same day. He was very tired and the drive back to Jaipur appeared to be very difficult for him as his fatigue was evident . We asked him to stop and rest so he could complete the trip more refreshed. I am sure he was just doing what the company had asked of him. He was such a nice fellow and so polite. We thoroughly enjoyed having him as part of our family for that week! My suggestion would be for the company to allow the driver's to have a good night's rest before picking up clients.
The guides were also very friendly and knowledgeable and we thoroughly enjoyed all of our tours with them. Everyone was so attentive to the needs of our 2 1/2 year old granddaughter.
The accommodations in Delhi and Jaipur were extraordinary. The Oberoi service was unlike any we have received anywhere. What an absolute treat to stay there. Thank you!! The hotel in Kota was adequate. We did have to change rooms 3 times to finally get one that did not smell and one that actually had a comfortable bed. The rooms were not very clean and the bathroom amenities were poor. On the positive side, the food in the restaurant was excellent although the service was painfully slow at times. All of the hotel staff were very friendly and the building itself was very grand.
The vehicle we travelled in was adequate but perhaps a little too old. We were picked up in the same type of vehicle for travel to and from the airports and they seemed to be newer and cleaner. It would have been nice to have a newer version as the seatbelts were not in proper working order. We did manage to finally get our granddaughter's car seat secured but it was with great difficulty.
I would definitely recommend your company to others if they are planning a trip to India. You were very thorough and we were looked after royally. The guides were always waiting for us whether it was to go touring or picking us up at the airports or train stations. We couldn't have asked for better service.
Thanks for a trip of a lifetime!!
Doug and Lillian Ulmer, Canada
From : Elizabeth and Sydell Carlton
Sent: 14 March 2010 15:18
Just checking in to let you know that, for the most part, things have been going very well. We had some difficulty with a guide in Ranthanbore, and also with the Compass agent at the Bharatpor station, but other than that, everything has been great. Our guides have been wonderful, especially Raj in Khajaraho and Pavan here in Jaipur, who is the Compass representative.
We have had the same driver, Rajeesh, for several days now, and I can't tell you how marvelous he has been! He takes excellent care of us, drives us from store to store helping us find just the right souvenir, and is always concerned for how we are feeling and what we want to see. On the long drive from Agra to Jaipur, he pointed out sights and was overall an excellent guide, even though he is only a driver. His English is very good and his knowledge of the country has been excellent as well. We could not ask for a better driver.
We will be sure to fill out the comment form at the end of our tour, but we wanted to give you a quick update. Thanks for all of your help...we are having a wonderful time and love India!
Elizabeth and Sydell Carlton, USA
From : I.C.Shah
Sent: Wed, 10 Mar 2010 15:13:30 -0500
I want to thank you, your company and your staff for a wonderful trip our family had to Delhi, Bangalore,Mysore,Kabini and Goa. Your ground services, hotels, car and the driver were excellent. I would especially like to express our gratitude to the driver Vinod in Karnataka as well as your Operations Executive Vinod Yadav in Delhi. Vinod went above and beyond in Delhi in helping us when we landed in Delhi as well as when we left Delhi. We have used your services before and we will use it again. I find your prices very competitive, service excellent and dependability incredible.
Last, but not least, I want to thank you for being thorough in planning our itinerary and your patience in accommodating out ever changing plans. Hope to talk to you soon.
From : Karen B. Remo
Sent: Monday, March 08, 2010 3:05 PM
Thank you for you prompt service. Both my mother and I have had a wonderful and memorable trip here in India with the Compass group. We very much appreciate the hospitality, courteous service, prompt response and flexibility in accommodating our needs. The attention to detail, trip time, comfort and itinerary were beyond our expectation and left us both with fond memories of India.
As I continue on with my journey here, many from your company have given me assistance in booking accommodation and driver. For that I thank Sauroub, whose hospitality during Holi festivities opened my eyes to the true beauty of India - the value of family. Please thank him on my behalf.
Although some accommodations were not as desirable as others, the service compensated for it. When I have time on my return, I will write you an itemized list of activities and accommodations both my mother and I enjoyed as well as disliked (for future reference, of course).
Most importantly, driving through the harried streets of India for 22 days were not without its concerns: safety and comfort. However, I give high praise to the driver Surinder who not only was courteous and timely, but he made us feel safe with his driving skills and always tended to our needs; was flexible yet managed to keep us on time! He is a kind and warm person who helped make the daily 5 hour journeys very comfortable. It was for this reason that I had personally requested to drive my friend and I to Agra and back to Delhi. His service certainly completes the Compass team and has made the car ride bearable.
Again, thank you for your prompt correspondence and willingness to assist me in all aspects of this trip. I will send a more formal document to you when I return in May in addition to pictures that you may share on your website.
Karen B. Remo, Canada
From : Zahir Shamji
Sent: 08 March 2010 09:04
We just got back home last week.
I would like to say that the trip you arranged for us was very good. Hotels were ok but the driver Jeet was very very good, courtious and yet very proffesional. Please convey our appreciation to him again.
From : Vanalee
Sent: 08 March 2010 19:44
We have just arrived home after our time in India. We enjoyed every minute of our trip. The guides were fantastic and our driver Mr. Jagroop Chand was amazing. When we were traveling without a guide he was the guide and pointed out things along the way. he was always concerned about our every need. We had a fabulous time.
From : T MORIN
Sent: Tuesday, 4 March 2010 10:49:48 -0700
Subject: Re: Check out my photos on Facebook
We were very pleased to receive your e-mail and invitation to become a friend on Facebook. So far Tom and I have not joined, but when we do we will surely enjoy what you have posted.
We have been meaning to e-mail you to tell you what a wonderful experience our tour was. We had a marvelous time.
We have traveled often though Asia. Compass India is by far the best agency we have ever had the pleasure of working with. The guides were so informative and attentive;our driver was the best; the hotels more than met our expectations (with the exception of the Lallgarth Palace which was lovely on the outside but very basic on the inside); the Forts and Palaces were incredible! It was a very secure feeling to know that at each stop on our adventure a representative of Compass was there to make sure we were being taken care of and satisfied with our accommodations. Thank you so much for your attention to detail!
We have one comment we feel is important to mention so that you may consider a different decision if this particular situation arises again. When we left New Delhi for Agra it was already dark and the fog was very thick. We could not have asked for a safer driver but the 6 hour drive in those conditions were very stressful and we feel dangerous. It would have been better to change our plans and leave the next day.
We have given your name and e-mail to Doris Francis who is thinking of making a trip to India with her husband. If they do decide to go we are sure they will use Compass after the recommendation we have given them!
Thanks again for a great vacation!!
Thank you, Varsha,
From : Christoph Adamski
Sent: 22 February 2010 05:54
Subject: RE: Thank You
Sorry for the delay in getting back to you. Things have been somewhat hectic. Here are my comments on our trip
Overall: Flawless execution, the problems we experienced were truly cases of force majeur, and even then your organization delivered beyond expectations! Example: Assistance in Ahmedabad, when our flight was diverted from Delhi, arrangements and assistance in Mumbai when we had to reschedule our departure from Delhi to Mumbai just to name few.
Itinerary: Good choice, Varanasi should be a must on any itinerary of Northern India. Suggest to build in the evening excursion to the Ganges as a standard feature. No need to visit Samode
Hotels: Outstanding, we only regret we did not have enough time to fully take advantage of the services and amenities offered
Guides: Excellent with the exception of the gentleman who took my family to Samode. As a general rule guides should be able to provide historical context of what the visitor gets to see. Strongest guide in that respect was the gentleman who took us through Jaipur (Amber Fort)
As an aside could you please provide us with the names and addresses of the guides who took us through Varanasi and Ranthambore. We promised to send them pictures.
Drivers: Excellent, courteous and reliable; the gentleman who stayed with us from Jaipur to Delhi was outstanding. If we could have a contact address for him, we promised to send him some pictures.
Conclusion: You and your organization delivered a truly memorable experience, please feel free to use me as a reference
Also, we are currently considering to come back to India, this time we would like to do a tour of Southern India. Any suggestions?
Per your request I enclose two pictures which might be useful for your website!
From : John & Christine Searson,
Subject: Colourful Rajasthan with Taj Mahal & Delhi (Feb 2010)
We have just arrived home after the most fantastic holiday we have had (and we have had a few). From the moment we first contacted you to boarding the plane for the return flight from Delhi, you and your colleagues have made this a most memorable experience.
The arrangements made us feel very special at all times, this is due to the individual attention we received throughout the holiday for example being met and escorted at the Airport, at check-in / check-out at each hotel all done for us, the guides to show and explain the places we visited and above all our driver RAMESH who we became very attached to, an excellent driver and accommodated our requests without question.
This was our first visit to “Incredible India”, but it certainly will not be the last and I have no hesitation in recommending Compass India to anyone considering a holiday there.
John & Christine Searson,
From : Audrey Longson
To: Sukriti & Sue
Sent: Sunday, February 07, 2010 4:32 AM
Subject: India Trip
Dear Sukriti and Sue,
Just wanted to send you a quick note to thank you both for a really wonderful trip to Northern India! We have been recommending Compass India to friends and family since our return to the USA. It was truly the trip of a lifetime!! We felt safe, healthy, and comfortable the entire time and we are grateful for all of your help and recommendations.
I am including links below to some of the photos we took on our trip - let me know what you think!
Thanks again for a great vacation!!
Audrey & Adam Longson
Northern New Jersey/New York City
United States of America
From : Jay Freeman
Sent: Friday, January 22, 2010 2:07 PM
Subject: Our trip to India--January 2010
India 2010 by Jay Freeman
What is it that compels Patricia and me to return to India for a fourth time, after 15 years? The region we chose in 2010 is Tamil Nadu, a province in the south.The climate is hot and humid. The towns and cities are unpleasant places to walk about, with clouds of air pollution and sewage odours. It seems as if every form of road transport, whether it be a truck, car or three wheeled auto rickshaw, is an emergency vehicle with horns blaring every few seconds. The poverty is unremitting, with the occasional islands of luxury in five star hotels and wealthy enclaves. The population has outgrown the infrastructure. Side walks are intermittent, Toilets are few and far between and power failures frequent. Tap water is undrinkable and hygiene questionable.
To move about the visitor relies on the rented car with driver. You do not want to drive your own car in India. Traffic lights are rare in towns and villages and most intersections in the cities. So busy roads are a study in chaotic madness. The white line down the middle of a highway is only a suggestion as to how opposing traffic should be divided. Our driver, Sadiq, was often forced off to the shoulder to avoid a head on collision with large trucks and buses. Sadiq never got upset by this. It's all quite normal in India.
And yet in spite of all these inconveniences we keep returning. For India is a fascinating country, rich in history, culture and all the arts. And it is a country most educated Westerners hardly know. Our schooling is centered around the American and European experience. Yet here stands India, 1.1 billion souls, with a rich, varied and mysterious civilization that goes back thousands of years. Each previous visit intrigued us, invited our curiosity and kept calling us back for more.
We spent 16 days and many hours on the roads connecting one destination to the next. At each stop we saw many Hindu temples dedicated to either Vishnu, The Preserver or Shiva, The Destroyer. For centuries the region was ruled by civilizations such as the Pallava, Chola and Pandya. Inspired by the many Gods and legends, they built incredibly ornate temples festooned with carvings on columns, walls and holy sanctuaries. We saw the great temples at Tanjore, Mamalapurim, Trichy, Madurai and Kanchipuram.
But this visit was more than an exploration of Indian temple architecture. We also wanted to see the traditional classical dances called Bharatanatyam. There is an annual music and dance festival held in Chennai (formerly Madras), each year in December and January and we were able to see six performances. The best was a story from the Mahabharata about a king losing his fortune and his wife to another king during a game of dice. It was told through music, dance and pantomime in brilliant fashion by the Kalakshetra School, equivalent to our own Julliard School of Performing Arts. The final dance of liberation from the clutches of the greedy king was so thrilling it received enthusiastic audience applause. It brought tears of joy to my eyes, something no Western dance performance has ever accomplished.
While going from one town to the next we made stops to see markets and craft centers. We saw loom weaving and a bronze foundry where statues of Hindu Gods were produced for homes and temples. We witnessed the harvesting of sea salt, rice planting and rope making.
After crossing into the neighbouring state of Kerala we had a chance to hike in the Periyar Sanctuary, a conservation area set aside for elephants, tigers and other wild animals. We saw none but were able to climb to the top of a large hill and get a view over the surroundings. It was a pleasant break from the crowds and the hours of sitting in a car. By coincidence a solar eclipse was anticipated and we raced down the hill to get a better view through coloured plastic sheets and reflections in still water.
The harvest festival, called Pongal, was being celebrated in Tamil Nadu. Oxen had their horns painted bright colours and special Pongal food was on offer. That brings up the subject of food in general. South India is known for its spices and a vegetarian can enjoy a wonderful range of tasty dishes. We certainly did at the frequent buffet dinners served in our hotels. We ate thali meals in local restaurants as well.
The hotels were mostly part of the Taj chain and were lavish and a sharp contrast with life outside the cloistered walls. Security inspection greeted us at each hotel including an examination under each vehicle using mirrors. It's all because of last year's terrorist attack on the Taj Hotel in Mumbai. The hotel room in Pondicherry, formerly a French enclave, was not so wonderful. It was not part of the Taj chain. Wall sockets and bathroom fixtures would would fall apart in your hands. Pulling a curtain cord, resulted in the curtain coming down. And the TV was placed in such a way as you could not watch it while lying in bed. All in all it was a very challenging room.
India has adapted to the computer and internet age and since our last visit cell phones are now everywhere. In fact they have literally skipped over the land line technology. We learned there are only 40 million land lines but 510 million cell phones. Contrast this with the United States which has about 270 million land lines and about the same number of cell phones. Indian cell phones are relatively inexpensive and have transformed communication here. Our driver and guides were frequently being phoned and cell phones pop up in odd places. We have seen Hindu priests and classical dancers in costume using them.
Just before reaching Pondicherry we stopped at Auraville, an ashram founded by a woman referred to as The Mother. People from all corners of the world gather there in pursuit of peace, friendship and brotherly love. A huge golden sphere was constructed for meditation inside its hollow interior. The thing must have been at least 200 ft in diameter and took years to complete. It all seemed very laudable but a bit too abstract for my taste.
We could not help but notice the friendliness of the Indian people. They were, without exception, genuinely polite and good natured. We could not possibly purchase all the products and services being offered to us but all the sellers accepted the disappointment with grace. I cannot say that about numerous other countries we have visited. Although Hindus represent 90% of the population there is a harmonious relationship between them and the Christian and Muslim communities.
On our last day in Chennai Patricia went off to find an art gallery. After getting lost, a helpful young Indian offered to show her the way. He also offered her opium which he claimed is of the highest quality in India. Even he cheerfully accepted a rejection of the offer.
Our return journey began at 1:30am when we were driven to the Chennai airport for a 4am departure. Eleven hours later we landed at Heathrow airport, exhausted from jet lag and a sleepless night but stimulated and happy with the vivid memories we now carry with us.
From : MR. AZADALI LADHANI & FAMILY
Sent: Monday, February 08, 2010
Sorry for the late reply.
Yes, we had a great time. We had a challenging schedule, but yoy and your staff did a superb job co-ordinating everything. We were well received by your staff/associates at all our stops. The guides and Drivers were very courteous. Most hotels were excellent. Overall, all acommodations were very good.
We would love to visit again and when we do you will be our tour company.
Amin; please feel free to add your comments.
From : Ma. Gabriela Valverde Farfán (ecuagiros)
To: Durjay Sengupta
Sent: Monday, February 01, 2010 11:46 PM
Subject: COMPASS !!!
Dear Durjay and Sue,
We had a GREAT experience in India and Nepal. Compass service is extraordinary.
Thank you for everything!
From : Kristine Berger
Sent: Monday, February 01, 2010 3:39 PM
Subject: Re: First Timer India Mail Through Luxury Tours India.net
Hello again Schweta,
Here we are back home and surrounded by snow - Dieter is just clearing our drive.
I would like to thank you for arranging our holiday, which was a great success. The organisation, promptness, efficiency and friendliness of all concerned was impressive.Everything went as planned and there were no problems. We were really well taken care of.
The only things I found hard to take were the abject poverty we saw, especially the mothers and children. It was distressing to see people living the way they do. It was also very unusual for us to not be able to go anywhere alone - usually we book flights and hotels and go everywhere by ourselves. In India we had rightly realised this was hardly possible owing to the street and traffic conditions, but I did miss it.
We will remember the holiday as it was so diffferent from any other. I particularly enjoyed talking to the guides and drivers who gave me an insight to your fascinating customs and lifestyle, so different from ours.
It was so nice to meet you, thanks for arranging the meeting,
All the best and take care,
From : Tim George; Anupama
To: Anupama Singh
Sent: Saturday, January 09, 2010 2:44 PM
Subject:Re: Flight - Amritsar-Delhi [SEC=UNCLASSIFIED]
Many thanks to you and everyone at Compass for an excellent holiday in India - quite fascinating and enjoyable. We were very well looked after. We also appreciated the considerable trouble Compass went to to make alternative arrangements for us once fog in northern India meant we needed a change in itinerary.
We look forward to travelling again with Compass some time in the future.
From : Mark Curran
Sent: Wednesday, January 20, 2010 6:55 AM
Subject: Wonderful trip
Dear Compass India,
My wife and I would like to thank you for the wonderful service
provided by your company during our recent trip.
I can only say that you and your staff far exceeded any reasonable
expectations we may have had in relation to service, the quality of
accommodation and the general experience of our trip.
Beginning particularly with Anchal, every member of your staff that
we contacted was invariably helpful, polite, cheerful, creative and
just basically nice.
The comfort of being met at every airport and assisted to our hotel
was beyond value.
In many cases, and in particular during the fog delays in Jaipur, the
local agent went far beyond what would be generally expected,
managing to reschedule lost flights with a different airline, thus
ensuring our eventual arrival in Kochi when it would appear that many
others in similar situations did not.
In every case, the accommodation provided was excellent and of a
higher standard than expected. Where hotels were not ultra-modern and
'international' in style, they were more traditional and provided
other attractions. I am thinking of both Ranthambhore and Kochi where
the hotel design seemed to capture the unique feeling of the
location. Even the slightly faded splendour of the Fariyas in Mumbai
provided as a bonus a spectacular view of the harbour, complete with
The drivers provided were beyond praise. Their skills were awesome
and their even temperament, so essential for the type of driving they
were doing, excellent. Their English skills were sufficient for the task and they were invariably considerate of our needs in relation to
things like toilet stops.
The guides arranged were excellent. We appreciated the fact that the
guide in Ajanta had a masters degree in history and that the guide in Mumbai was able to give us what was effectively an oral history,
having lost a close relative in the attack.
We had three outstanding experiences during the trip, including that
in Mumbai. The others were a 'close and personal' meeting with a
tiger in Ranthambhore and the incomparable experience of the Taj
Mahal which defies all explanation and expression.
Again, many thanks
Kay and Mark Curran
From: Beverley Johansson
Date: Mon, 18 Jan 2010 12:49:10 +0100
Hello again Varsha!
I promised to send you some feedback from our India trip.
As I have already said, we had a wonderful time, and the few things that did go wrong were taken very seriously by your organization, who did all in their powers to put things right. Everyone can make mistakes, but it is how they are handled which is important.
The things we would like to highlight as being particularly good are:
- Our guides in Varanasi and Ranthambhore, who were flexible, responsive and also very interesting people to talk to
- Varanasi, which was an amazing experience - totally different from anything else we have seen
- Meeting people: visiting the rural family in Ranthambhore, the school in Sarnath and the Rajput family in Jaipur
- Reggie's camel camp - I can thoroughly recommend it to your guests
- Our driver who took us long stretches both safely and with good humour
The things that didn't work or were less good are:
- The hotel mix-up at Khem Villas. There really was a big difference between the normal rooms and the cottages!
- Although all the guides were incredibly knowledgeable, a couple seemed intent on showing us all the temples/monuments on the standard agenda, even though we had requested an emphasis on meeting people
- The flight problems in Jodhpur, which resulted in Lars and William having an extremely long travel time to Mumbai
We will gladly recommend your organization to any friends planning to travel to India, and we hope to return again at some point in the future!
I will upload some pictures from the trip to FlickR and send you the link when I have done this.
HAPPY NEW YEAR!
We are back home and would like to thank you for the great trip we had. Everything was perfect and service excellent. All guides and drivers were very nice and we really had a wanderful experience.
I hope to come back soon.... and I will contact you again to organize a new wildlife + cultural tour.
From: Janelle Blackmoore
Sent: Thursday, January 07, 2010 1:57 AM
Happy New Year to you!
Thank you very much to Compass Tours for making our Indian holiday a very enjoyable, organized and safe experience.
We are still talking about our wonderful trip and are recommending your services to everyone we talk to!
If we were to rate our Guides and Drivers, we would give a rating of 9 out of 10. Our Compass Guide in Delhi caused us some stress as we were trying to get the train to Amritsar, this was after us putting the pressure on him to get us moving from the restaurant we were at. To make matters worst, we were unable to park the van close to the train station and had to struggle with our luggage some distance to even get to the station. We were very relieved when we arrived at the train only moments before departure! Late starting the tour, we waited both days. Our guide in Goa took us on a 2 hour diversion to drop him off home – this was after we had briefed him earlier that day that we wished to return to our hotel early. On a positive note, our guide in Jaipur (Nidhi) was amazing, we really warmed to her and would recommend her to everyone!
The remainder of the Guides were good and showed us a great time, we felt safe the entire journey.
We really appreciated being met at every stage of our journey, whether it be train, plane or arrival and departure from a each location. And compass certainty made our experience a wonderful.
Would recommend the hotel in Navsari, this was a lovely place to stay. Thought that you would like to know this as there are not many places to choose from.
Thank you Anupama for your organization. We hope to visit again shortly.
I have attached a photo of all of us taken in Delhi at the stone tower.
Janelle, Chris, Margaret, Graeme, Jackie & Dhiman
From: Chaw, Melissa
Sent: Monday, January 04, 2010 11:56 AM
Happy New Year! I was meaning to send some feedback to you.
Thank you so much for helping us organise our trip – we loved India and the organisation you did for us made it easy for us to just enjoy, and not worry about accommodation, taxis, where to go, what to see, etc. We really appreciated the flexibility you allowed us with the hotel choices and also what services we wanted. We found it easy enough to use our own guide book so did not require your guides, but found Compass very professional with your greet and departure personnel in each city. The driver we had particularly for the 1st half of our trip was great. His name was Jagroop and he was professional, mature and we could tell very experienced in ensuring we had a great trip. He was flexible and allowed us to go at our own pace. The car we had was also very comfortable. The hotels Compass recommended were great. We particularly liked the one in Agra and Jodhpur. A good mix and exactly what we were after. The quality of the Udaipur hotel room was not as high although the great location and tasty food in their restaurant made up for it. And personally to you Anupama, thank you for your patience with us in the lead up to the trip with all the changes. You were very professional. We will recommend Compass to our friends who travel to India in the future, as we felt throughout our whole trip organised by Compass that Service was definitely your number 1 priority.
From: Vicki Taylor
Sent: Sunday, January 03, 2010 5:59 PM
I meant to contact you on our return from India and just never got round to it.
I have to tell you that the trip was the most fantastic experience and your firm was truly amazing. From being met upon arrival at Delhi, all of your staff were wonderful and they did everything to ensure our comfort and enjoyment.
The accommodation was fab everywhere and the whole experience was unfogettable.
I would like to take this opportunity to thank you very much for arranging it for us and hopefully arranging another trip for us in the not to distant future.
From: Soraiya Moola
Sent: Thursday, December 31, 2009 1:17 PM
Subject: RE: OUR INDIA TOUR-Moola/Parak Family
Its good to be back home, however
we had a superb holiday...THANK YOU.
The service was excellent, our experiences amazing, beyond words.
We appreciate the support that was given to us and will recommend your organisation to
other interested travelers.
The Hotels met ALL our expectations----they were all excellent.
The drivers were extremely polite, showed tremendous patience and doubled as superb guides. Stanley in Mumbai was ever so helpful and willing to go the extra mile to ensure that we were comfortable.
Mr. Daya Ram in Delhi did his best to ensure that we were comfortable thro' out our
trips in Delhi as well as in Agra. He gave us a guided tour of all he cities, took us to the various sites we requested and showed great concern for our safety.
He did not hesitate to assist us with our luggage onto the platform on our trip to
Surat, as there were no porters around.
The driver in Surat was quiet, but extremely trustworthy and very accommodating to our needs.
With reference to the guides, we were truly blessed to have someone like Yumani,
in Mumbai. Her approach, her gentle manner, her demeanour was totally impressive
and she was knowledgeable, and interesting to listen to. Her command of the English language was impressive.
Mr Rai in Mumbai was such a darling, he stressed himself over our comfort. Our flight
to Delhi had been cancelled, and with a fair bit of running around and tons of stress
he eventually got us onto a flight.
Our experience in Delhi will be remembered with a chuckle. My husband had gone to
the Jamma Masjid to offer his prayers. He chose to leave his shoes beside him. Upon finishing his prayer, he looked beside him and was aghast that his shoes were stolen.
We then bought him a pair of sandals as he has a high instep and is unable to wear just
We were not fully informed of the benefits due to us like having the services of a
driver and car in Mumbai and Delhi. In Delhi we had requested a change of hotels
because we were unaware that we had a driver and car at our disposal.
My suggestion is that all clients should be well-informed.
Our train trip to Surat was disappointing as we were expecting a first class AC
berth and not a 2nd class. For foreigners maybe the 1st class is a wiser option
especially if travelling for 15hours.
In panic we then requested a change of the train to Mumbai. We were however pleasantly surprised...the CC-AC compartment was extremely comfortable. And were glad of the experience.
Our Bangalore leg of the trip was very interesting, however were disappointed that the guide insisted that we leave Mysore at 9'00am,when our flights were only at 6pm and 9pm. Basically we spent our day sitting, which was a waste of precious time for us. We spent the best part of the day sitting at the air-port. The Bangalore agent did not meet us on the return journey, and called us a few hours later at the airport requesting us to fill out a feedback form. This was the only time that we experienced inefficiency. The standard here needs to be improved.
Overall we had a lovely, interesting and memorable trip and on behalf of my family
I say a big THANK YOU for the efficiency, the warm welcome and the amazing organization.
To you and the rest of the Compass Team...your services are excellent May u always
maintain such a high standard.
Your company will certainly be RECOMMENDED to others.
Wishing you and the Compass team a Happy New Year and the very best for 2010.
From: Harshini Fernando
Sent: Wednesday, December 30, 2009 5:51 AM
We would like to thank you and the Compass team for organising the 9 day "Colourful Rajasthan with Taj Mahal" tour for us.
It was memorable, excellent and incredible. We enjoyed every moment of it.
I have come back wanting to learn more about your history and culture.
I am a frequent traveller and this was the first time I had selected a tour
company from a website and not by recommendation. I was not sure what to
expect and was quite anxious when I arrived in Delhi with Sujatha and my
mother. Well, my fears were put to rest from the time we met Rahul at the
airport and I am sure his strength was put to test when he had to help
carry our heavy luggage up to my friend's 3rd floor apartment in Delhi, not
once but several times.
It was great to have the company representatives in each city meet us at
the hotels. It made the check in/out activities simpler and easier. They
were always punctual, friendly and extremely helpful.
All our tour guides including Rabi, Rashid, Rajiv and Pintu were very
friendly, courteous, helpful, knowledgeable and professional.
The phone calls from the Delhi office during the tour were very much
Rajayshyam, our driver was an excellent driver and did not take any risks
throughout the trip. We felt very safe with him at the wheel.
He was very accommodating and helpful. The car was always clean and no
request was ever too much trouble for him. He was always happy to point out
places of interest on the way. The cultural show he took us to in Udaipur
was a fitting "grand finale" to our tour.
The only hotel we found not up to our expectations was "Ranbanka Palace" in
Jodhpur. It was of course a really beautiful place. However, not having the
facilities to make a cup of tea or coffee was a disappointment. Also we
were not impressed with the leaking taps in the bathroom.
A big "thank you" to Ajay & Bhuvenesh in Jodhpur/Udaipur for their
assistance when my mother and I were hit with a stomach bug.
The highlights of our tour were the bicycle rickshaw ride through the
streets of old Delhi and the elephant ride at the Amber Fort Palace.
My mother, Sujatha and I will not hesitate to recommend your company to any
one who wishes to tour India.
From: Lita Singh
Sent: Sunday, December 27, 2009 7:41 AM
Subject: RE: Merry Christmas & Happy New Year
Happy Holidays to you and your family also. It is a busy time of the year and since we got back so close to Christmas, it left us very little time to prepare.
We would like to thank you and everyone at Compass for making our trip so enjoyable and safe.
We had a wonderful time and we were very pleased with all the representatives we met along the way.
We would certainly recommend your company of anyone we know that would like to come to India.
Thank you again and a very happy Holiday to everyone at Compass.
Mr. & Mrs. Singh
From: Jain, Sunil
Sent: Saturday, December 26, 2009 8:41 AM
Subject: RE: Merry Christmas & Happy New Year
Dear Sukriti - Thanks you for your greetings. At the same time, a big thankyou for the wonderful arrangements made by you & Compass, it exceeded my expectations and everything went super smooth.
From: George Kachappilly
Sent: Saturday, December 26, 2009 9:53 AM
Subject: Re: Merry Christmas & Happy New Year
Thank you for the e-mail and also for sending the X mas greetings. The tour you arranged was fantastic. The drivers and the tour guides were very good and courteous. We enjoyed very well. The Hotel at Udaipur (Jagat niwas palace) is not that great. Thanks for quickly re-imbursing the Elephanta Cave excursion expenses. I will mail you the receipts. Thanks again for arraging everything for us. By the way we hope and pray that you are getting better.
From: Fatma Mitha
Sent: Tuesday, December 22, 2009 5:43 AM
Subject: Greetings from us
We are back from our trip to India and wanted to thank you for the arrangements.
The car was good and had no trouble at all. The driver Vishwanath was excellent. He had good knowledge of the areas which we were visiting - about the people, their customs, food, different products etc. This made our trip an enjoyable one and a good learning experience for us all. And he was always on time.
There are one or two points which were a bit disappointing though. We liked the "houseboat" stay very much and we should have had 2 days there rather than at Thekkkady. Especially as our flight was early in the morning and we didn't get to visit the villages which we were looking forward to as the driver of the houseboat had to get us to Allepey very quickly.
Also it was very sad to hear about the boat tragedy in Thekkady and we understand why our trip was cancelled. But this had happened quite some time back before our arrival and we would have appreciated if you had let us know beforehand and that way we could have gone to the houseboat one day before.
The hotels and their service was good in general though the one at OOTY AND MYSORE needed some internal maintenance. They looked good from outside.
I just thought of writing these points to you so your company is aware of such issues which may help in future planning. I would be giving your company name to others who would like to visit South India.
Thanks again and "A Happy Year 2010" to you all.
With warm regards
From: John Caridas
Sent: Sunday, December 06, 2009 6:11 AM
To: Sanjay Puri
Subject: Thank you for a wonderful vacation
Dear Mr Puri,
We had a wonderful vacation in India, which has exceeded our most optimistic expectations. We were very pleased with the services provided by Compass, particularly taking into account the last minute changes to our schedule that you had to accommodate.
You driver, Mahipal Yadav, was fantastic. He was able to timely cover a very challenging itinerary (which most tour operators had told us would be impossible), thereby enabling us to see everything that we had planned, and then some. He is a highly skilled driver and also very resourceful. He was very professional and courteous and we enjoyed his company very much.
Your driver in Delhi was also very good.
Many thanks to Ms. Surbhi Verma and to Ms. Susan Hunter who assisted and advised us at various stages of our planning
We are looking forward to our next vacation in India, which we will start planning in a few months. You will hear from us, probably next spring.
If there is a particular website where you would like us to post positive comments about your company, we will be more than happy to do so.
Arleta and John Caridas
From: Betachan Rogers
Subject: Feed back on South India Tour
We hope you are fine and doing well. Greetings from this end of the earth.
Leela and I wish to thank you for a well-organized and synchronized trip in India.
We still smell the scent of the jasmine malas we were greeted with as we landed at Chennai and the warm welcome offered to us by your reps. Leela thanks Compass for the beautiful silk scarf and I thank you all for the wonderful birthday cake presented to me on my birthday. Besides, we liked the idea of one of your reps keeping in touch with us from time to time as we were on tour to make sure that all was well. We really did appreciate that and at no time did we feel alone and uncared for. Of course the several guides were excellent and we were happy to have the same chauffeur with us during the entire trip. He was very good and helpful and picked up any slack left by the tour guides. Needless to say we built a great and close relationship during the period and could not help but shed a tear or two as we parted in Cochin at the end of his duties. All in all a wonderful experience we will never forget.
The hotels were great except the one at Pondicherry. And Pondicherry itself was a big let down for us including the tour guide there.
Our best hotel experience was at the Leela K, the Tajs and the Radissons. We were satisfied with the entire trip including our 9-hour layover at Mumbai. Your rep there was very accomodating by taking us to the Orchid hotel where we had dinner and a chance to freshen up before heading for the International airport. He was most helpful in checking in and at immigration. Thanks again.
The temples, the heritage site of the 5 Rathas in Mahabalipuram, the food, the backwaters of Kerala and the shopping are still swimming in our heads as we adjust to normalcy in our lives on terra firma. Did I say that we are already thinking of coming back? Kerala was especially touching for us for we think from the sparse evidence we have, our ancestors five generations ago came from that region.
Please pass on our regards and thanks to your colleagues for a very beautifully organized trip.
Beta and Leela Chan
P.S. Leela saw your photo on the Compass website and says that you are very pretty. She already knows that you are very bright and intelligent! bc
From: Rob & Erica
Sent: Wednesday, November 18, 2009 5:46 PM
Hi Anchal, we are happy to provide feedback as follows:
Overall rating - excellent - we had a fantastic trip to India and Nepal.
Compass organisation - Outstanding!! - Everything happened exactly when and how it was promised.
Note: The "preferences we filled in beforehand were taken as requirements. This was not our intention - the form asked us to tick boxes - male or female guides, soft or firm mattresses, etc. By ticking a box I meant to indicate a (mild) preference, not a requirement which might then compromise other choices. This led to unfortunate incidents with wooden boards in beds (preference for firm mattress) in Delhi and Mumbai. Both of these were sorted out very quickly by hotel staff, so it was not a problem.
Hotels: All excellent except Delhi which was good, but not up to standards of others.
However we did get food poisoning in Radisson Kathmandu (our only consumption was in hotel, so it could not have come from anywhere else)
Meet and Greet service at airports: All excellent - only Goa slightly less (still very good).
Drivers: All excellent.
Guides: All excellent. Nidhi in Jaipur deserves special praise.
Excellent restaurant tip in Mumbai: Khyber.
Outstanding service in Kingfisher airlines business class.
Rob & Erica Woodcraft
From: ISABELLE MOLLIEN
Sent: Tuesday, November 10, 2009 11:18 PM
First, our apologies for not getting back to you earlier. When going away for so long (I was away for one month and Steve was away two weeks), there are a lot of things to catch up on! And we have to do it while still processing all these wonderful memories we have from India!
What a memorable trip! It was truly excellent. And we want you to know: Compass India was a big catalyst for making this trip an outstanding vacation! We will definitely recommend Compass India (and already have) to our friends and relatives who may come to India in the future. We will be glad to be a reference for you!
We have just put some feedback below along with a couple of suggestions.
The drivers were all good and our favorite was Babula !! He was such a great driver, very calm and did not use the horn constantly. We really enjoyed him.
The guides were all good and our favorite was Ravi Durga in Delhi and Shiek Sadiq in Kajuharo. All were very knowledgeable!
Compass India Representatives
-- You, Anupama, are great! You were very easy to work with, always responding to our emails very quickly and made it so easy to plan this trip! Thank you!
-- All Representatives who met us along the way were very courteous, very nice and professional. They were always willing to help and we enjoyed meeting them. Our favorite was Powan in Delhi and the young man in Agra (forgot his name).
The hotels were all good (except Gwalior, which had cockroaches in the room).
Most hotels had rooms for us close to the elevators, as we had asked.
The food at the Park hotel (buffet for dinner) was too expensive.
In Agra, we had a room that had a view of the Taj Mahal! That was very special!
After coming back, I thought of a couple of things that I would like to do when I go back to India:
Music is something that is very primitive and connects us all on a very deep level. There was not much music on this trip. We had one opportunity in Agra and were so glad we did it: The Compass representative there suggested to go to the live show and we really enjoyed it!
Maybe more suggestions on music?
2. Meeting families at their homes
Has Compass thought of offering the tourists to visit a family in India? As tourists, we can see all the old ruins and castles and forts...we can see all the tourists places, but meeting people and seeing where they live is very special. This could be something that people may enjoy.
Anupama, I took about 1400 pictures! So many beautiful places! I will email you a link to look at the 400 pictures I chose to be the best. I hope you will enjoy the show!
Thank you again for all you have done to organize this memorable vacation!
Isabelle Mollien & Steve Bradley
From: Susan Goodwin
Sent: Sunday, November 08, 2009 4:17 AM
Well we are back in the UK after our Indian holiday which i must say was organised with such presision by yourselves, many thanks for such a well organised trip with excellent guides, compass representatives and our fantastic & quite brilliant driver Bhupinda, he was so cool and amazing around all the frantic traffic in the cities. Our only dissappointment was not seeing any tigers at Ranthanbhore but then we really didn't expect to. The Estate Hotel in Delhi was great a quiet oasis away from the hussle & bustle of Delhi city, on the whole the hotels we great, the Howard Hotel Plaza in Agra needs a refurbishment, i'ts a little tired and the reseraunt could have been cleaner but apart from that everything was fine, we would not hesitate to recommend your company to our friends should they wish to visit India. The most wonderful thing was of course the Taj Mahal which we saw at sunrise, photoes can never do it justice, i have wanted to see it since i was a little girl but i was completely blown away with it;s beauty, any way many thanks for our wonderful trip and the gifts you gave us as we were leaving,
Best wishes to you and all your staff, please tell Bhupinda how much we enjoyed his driving & company
Susan & David Goodwin
From: Carroz Bertrand
Sent: Thursday, October 29, 2009 5:04 PM
Once again thank you very much for having organized such e beautiful tour for us. We really enjoyed the BnB in New Delhi; the staff was very kind and the indian food excellent.
In Ladakh it was a great idea to suggest us to book the camp in Saboo, which was very quiet and allowed us to rest very well from the noisy Leh. The staff was very friendly and the food very good.
The Organic Retreat in Nubra valley was our best experience as well as the camp in Uley Topko; the camp in Tsomoriri was very basic but as far as I know there is no other choice.
Our guide and driver in Ladakh were very professionnal and friendly, we had very good contact with them.
I will warmly recommand your agency for organizing tours in India, as i am airport employee i have a lot of colleagues travelling all over the world and we often give each others advices.
Once more thank you very much for everything, we really have good memories of the tour.
From: Marco Peter
Sent: Sunday, October 18, 2009 12:03 AM
I'm really sorry that I couldn't write earlier. Aglaya and I married in
September so we were very busy organising the party and honeymoon. We are back now and I would like to give you some feedback on our Rajasthan trip.
First of all I would like to thank you and your company for the wonderful trip to India. Overall we are very happy having chosen you as a travel agency. We liked the planning of the trip with you by e-mail very much. You Anupama are very professional and quick in answering on our requests.
Thank you for having all the patience with us as we had quite a lot of
questions in the beginning. The good start continued after we arrived
in Delhi and during the whole trip:
Very good, it was astonishing how much we could see in only 16 days. Next time however we would skip Bikaner and Mandawa, that wasn't so interesting
Most of the time very good. The best was the Trident in Jaipur, absolutely fantastic. On the other end we didn't really like the heritage hotels, next time we would stay with the modern hotels. Especially Deogarh we cannot recommend, it was a bit scary to stay
there. After that experience you changed the hotel in Mandawa at short
notice which was excellent service.
Very good. The best guide we had in Agra, he was just wonderful. The same is true for your representative in Jaipur (a tall, young Rajput who can even speak Russian).
Rajesh was excellent and I cannot highlight enough how important a good
driver is. The traffic was heavy and sometimes very dangerous. With Rajesh we felt very save and comfortable. He was always on time, nice company and a good "guide" on the road. The car, a Toyota Innova was very good.
So once again thank you very much for your service, we recommend Compass tours to all our friends who are interested in India unconditionally.
Please give also my thanks to Ashish. If you have any more questions I
would be happy to answer them.
Kind regards from Switzerland
From: Geha, Raif
Sent: Saturday, October 17, 2009 1:49 AM
I want to thank you for the wonderful service we got from Compass. Your crew was on time reliable and kind at all times.
The guides were terrific. Sanjay in Aurangabad and Atul in Aurangabad topped the list In addition the monitoring by Vikram of our movements and needs was highly appreciated.
We will be happy to recommend you to potential customers and to be used as references.
From: Susan liu
Sent: Friday, October 16, 2009 7:36 AM
Thank you for arranging this tour for us. I was very impressed with
the services we got from the representatives, the driver, the guides,
the hotels and YOU.
The hotel in Delhi, because of the old carpet, the smell was too strong. It was switched to a different room after we requested on the
3rd night (The first two nights, we thought that was what we could get
with the money we paid).
I have told many of my friends about your services. May be, some of
them will get your service in the near future. I wish that India is
not far away so I can get more people to use your services.
I have forward your email to Poay-cheng. May be she will give you feed
From: Paco Ballester Hernandez
Sent: Friday, October 16, 2009 1:59 PM
Hello there from Spain, been delighted of writing again with you!
The comment of my trip with you is positive, especially for the drivers' service (Maney and Pradep) and also for the assistance got for the representatives. The quality of the service of the hotels also has been good, with the exception of the hotel of Badami that was below the quality exigible. Also I am satisfied with the guides, especially with the Aurangabad guide that estubo very well. I do not like at all the Goa guide, they recomiento that they do not hire it. As for the design of the itinerary of the trip it was perfect, perhaps I exceed us one night in Badami that we could have done it of more in Goa.
As for the negative part of the trip I have to say to them that he should not remain satisfied with two trips in train in which I touch myself the arriva bed, my wife suffers dizziness and I happen two nights being sick, think that as the reservation was done by a lot of time they could have reserved the lower bed. Also the final price of the trip seemed very expensive to me, as soon as there were seen the prices of hotels, trains, gasoline, guides, etc I believe that the price of the trip had to be much minor.
Summing up, in general I have remained satisfied with you for the received assistance. For the next year do I have intention of traveling round Cambodia and Vientnam, his agency can organize my trip or has relation with other companies that could do it or only they devote themselves to organize trips for India?.
Thank you very much for writing and see you soon!
Paco Ballester Hernandez
From: Alfredo Cardoso
Sent: Monday, October 12, 2009 11:56 AM
Dear Anchal Suman,
Sending short feedback on the tour. It's in Portuguese, because I have some difficulties in translation (sorry).
The program of the trip was always a great follow-up, including service support (excellent) in all airports. Cars and drivers with a good performance, excellent even in the initial route (Delhi / Agra). The performance of the guides in general, was very close to good, removing the Goa guide that looked like a esperitual (VERY BAD, I should be refunded the amount paid). The hotels, removing the Dehli (not recommended), were good especially the "Crown Plaza" in Kathemandu. The Resot "Hyatt" in Goa excellent, beautiful, cheerful staff and always well prepared and a excellent catering service (wine a little expensive).
As recommendations, I would say:
- Office of the guides should be more careful;
- Some of the sites indicated by buying guides convenient little;
- After completing the visits, was an interesting involvement (estimates) with routine of the cities, thus better understand the culture and realities of each city;
- Include a small tours in the evening visit to the centers, or places major cities was positive.
In summary, we conclude that the service as a whole was very good. The my thanks.
All the best for you, and maybe even a day.
If they need some help from Portugal, have.
Sorry for the late response..was caught up with work. I have written a testimony based on our vacation:
From day 1 as we arrived in New Delhi to Day 17 when we took off, the representatives of Compass India Inc assured that we faced no inconvenience anywhere. The hotel check in’s, sight seeing, shopping, everything was well planned and executed. The cars used for travelling were clean, spacious and comfortable and the drivers were well informed and alert on the roads.
The guides at every site gave an in depth insight into the history of things. Some guides were national guides and hence a wealth of knowledge. We were constantly kept informed and were contacted regularly by the Operations staff to ensure our safety and comfort.
Lastly, the office staff members in New Delhi are pure professionals and did everything to make our vacation one of the best. They replied to each and every query we had since 2 months before our travel and made sure all our concerns were addressed promptly.
We would definitely use the services of Compass India Inc whenever we visit India and would recommend Compass India to anyone who wishes to travel to India.
hope this helps. I will send you pictures a little later in low res. Should you decide to use any and need a high resolution photo, I will send it over as well.
Thank you and have a good day.
From: Suresh Gohel
Sent: Thursday, August 20, 2009 5:49 AM
Dear Mr. Durjay Gupta,
I started communication with Compass India Inc. in April 2009. All of the e-mails were handled by Mrs. Anupama Singh (Executive Travel Management Services). My family members had almost no confidence in internet booking of our tour. We did not know anybody in Delhi, and if no one showed up at the airport, then what would we do? Is this company like SOTC, which we were familiar with?
I used to e-mail Mrs. Singh. She replied to all of my e-mails promptly and accurately. I must mention that Mrs. Singh did excellent handling of the tour planning, booking, and arranging our extra luggage for storage while we were on the tour. We wish her the best of luck in her career ahead.
At Delhi, Indira Gandhi Airport, Mr. Vinit and the driver, Rajesh Yadav arrived on time and my family and I received a warm welcome from the Compass Team. The Compass Team Managers remained present at check-in and check-out, introducing our tour guides, and always asked if we had any inconvenience. The tour managers were Mr. Ashish, Mr. Vinit, Mr. Anil, and Mr. Pratap Singh. All were courteous, punctual, and had a expressive attitude to do their best.
The Compass Inc. selected the best guides for us. The guides were very knowledgeable and presented the material in such a way that was entertaining for myself, my wife, and my two kids. Mr. Ravi (Delhi guide), Mr. Atul Parmar (Agra guide), and Mr. Rajiv Rathod (Jaipur guide) gave an interesting detailed presentation of the many historical places.
I'm glad to mention that my family celebrated my birthday while on tour in India. After dinner when we asked for the check, the waiter informed us that Compass Inc. generously paid for the dinner. That was a pleasant surprise! It really shows that this company goes above and beyond for their clients.
At the end of the tour, we felt that our decision to go with Compass Inc. was the best decision and it exceeded our expectations. We will always recommend Compass Inc. to our friends and family who wish to visit India. I am sending a separate email to a friend of mine that is visiting India this December, and I am suggesting your company for their tour.
Our feedback would be incomplete if we did not mention any suggestions for your company. It would be better if we received a detailed tour information kit via mail prior to arriving in India. By doing this, it would avoid apprehension of any Internet scam.
With warm regards,
From: Dario Villalobos
Sent: Friday, July 31, 2009 8:15 AM
Hi. I hope you are all doing fine!!
My family and I are glad we took the tour we your company, it was a nice experience. The services offered by the company were excelent, some of the problems we had were with most of the guides, with 2 hotels (Mumbai and the other that I don't recall), and with the driver form Mumbai; but It was a nice experience and if we go back to India, we would choose Compass India again.
Thank You for everything!! Hope to see you again.
From: Naresh Giri
Sent: Friday, July 24, 2009 12:27 PM
Please convey our sincere Thanks to everyone in Team, who had helped us and made our Travel Memorable.
You folks are awesome Team excellent Planning / Follow-up and proffesional,
Hats off for Durjay Sengupta / Bhawani Singh / Anupama Leading the Team.
I would like to convey my thanks and Best Wishes for everyone ( there is no particular Order ),
1) Mr. Amilal Yadav
2) Mr. Sourabh Sharma
3) Mr. Vineet
4) Mr. Vikram
5) Mr. Pamma - Jammu
6) Mr. Kuldeep - Agra / Jaipur
7 ) Mr. Yadav - Delhi
1) Mr. Arjun - Delhi
2) Mr. Sukhbir Solanki - Agra
3) Mr. Sharma - Jaipur
I have no doubt in looking forward to travel with your team in the future and recommend anyone over here to recommend without any doubt.
Please convey to everyone mentioned above.
Last not least , Anupama , I do thanks especially for arranging the communication media (cell phone) in INDIA.
PS: I do apologize , if i miss any names in above.
Naresh Kumar Giri
From: Calitz, Esta
Sent: Tuesday, July 21, 2009 8:32 PM
I just want to thank you for all the trouble with our trip in India. We had the best time and I am sure much of it would not have been as nice if it was not for your effort and suggestions.
George, our guide in Kochi, was very knowledgeable and had a good sense of humour. Robert was the best driver ever and it was great to have him with us for such a long time. He went out of his way to inform us and accommodate our wishes. He is a great guy. We had a great ayurvedic massage in Kochi - will tell anyone going there to do the same.
We loved the houseboat and the staff made my birthday extra special.
Thanks for the part you played there too.
The Devaaya Resort in Goa was also great. It was quiet, but as expected seeing we did not go in season.
I would not recommend the Sterling Resort to anyone. It was great being in the teaplantations and enjoyed travelling there, but everything from the check-in to the rooms without water and not warm enough blankets were not nice. The waiter's clothes were as dirty as the table cloths and the service was not good. We still had fun and laughed about all of this, but circumstances like these could spoil a holiday!
Once again, thank you for making our holiday one of the best ever.
From: Ross Overby
Sent: Friday, July 10, 2009 5:40 AM
Subject: Thank you for a wonderful vacation
Varsha: I wish to thank Compass India for what was a flawless tour of India. There was not a single problem encountered. We were met at each location not only by our local guide, but by a local Compass India representative as well. The level of attention by Compass Staff might be expected if we were a large tour group, but we were only a family of four. Our driver was very attentive and looked after our every need. He knew every aspect of our itinerary and carried us safely on our journey. When we arrived back in New Delhi early his every thought was on showing us more of the city before our scheduled departure.
With Compass India we learned that one can rely on good tour planning, extraordinary on-the-ground attentiveness, and quality.
Confidentially: our assessment of our local tour guides is as follows:
New Delhi: Overall good
Udaipur: Overall good
Jaipur: A master. Extraordinary knowledge and enthusiasm
Ranthambore: The safari drivers seemed to talk among themselves and did not focus on us.
Agra: Seemed in a rush do the Taj Mahal, get pictures, and then send us on our way. We ended up in Delhi about 4 hours early when we could have stayed at the Amar Villa a while and left a bit later.
From: Tarak Kachouri
Sent: Wednesday, June 17, 2009 4:44 PM
It's a pleasure for me to come back with this Feedback form.
It will be a very detailed feedback
Arrival on Delhi Airport: Good Welcoming and very kind person at the airport
Hotel on delhi: Poor conditions, and not very well situated
Guide: Very short presentations, not very communicative and left us before the hotel in the middle of the road.
Hotel: Good conditions
Guide: Very cultivated and very helpful
Sightseeing: Very impressive and very good program
Hotel: Very Good conditions
Guide: Correct, needs to improve communication with guests
Sightseeing: Impressive and very good program
Hotel: Very Good conditions
Sightseeing: Good program
Hotel: Just good conditions
Guide: Good and communicative
Sightseeing: Good program, but preer to know from the beginning that there was no water in the rivers
Flight to Mumbai:Good Assistance on the airport
Overall conditions of transfer between the cities: Good conditions, very very kind driver but not a verygood english, a small problem of car on the road in the mountains.
Assistance on the airport Good
Guide: The best we saw in our Indian Trip , very cultivated, devoted, simple, near to the customers and try to make the journey suitable to our forecast, enjoy knowing her
Sightseeing: Good but sometimes no place to park in to admire the full sightseeing, but we get some bonuses to compensate this
Assistance on the airport: Very Good
I enjoyed the whole trip an it was magic. If it was to repeat, I would not hesitate.
Sent: Saturday, June 13, 2009 10:09 AM
I loved India and I think our choice of Compass India was the best we could
do. I appreciated your organization of schedules and tours, transport, the solicitude of guides and drivers. I could only suggest perhaps that travelers could give the total amount of tips at the beginning or at the end of the tour and not almost day by day, sometimes is not the most comfortable alternative. I also think that you didn’t need to hide that we would change in Agra for a worse hotel than the indicated: saying the true, and not that we would have a better hotel, would be understood by us.
Anyway, I liked the tour very much and certainly I´ll recommend you to any
friend of mine to go to India!
Thank you and a lot of success to Compass India!
Sent: Saturday, June 13, 2009 7:04 AM
Our experience was funtastic! All the trip was an excellent discover. The services, hotels, transport, guides were the best possible. In a scale of 100 points we will give you 96!!
Maria Silva (Portugal)
From: Mcm Debreet
Date: Mon, 18 May 2009 15:31:46 +0200
Dear Ms Kapoor,
We are back in our home country, and indeed filled with sweet memories of Incredible India !
The last 10 days we spent at the house of our daughter, son in law and grandchildren, and we had a wonderful time.
Quite some time we spend by visiting things in the city and the surroundings.
As promised, I will write you a more detailed “report” with some suggestions we have for you. These not as critic, but merely to make it possible for your company to even perform better/more focused on our culture and way of thinking, which will, I hope, make it possible for people from our countries to better understand each other.
But the most important is that we had a great/wonderful/unforgettable trip in India.
And it was very well organized by Compass, and we will most certainly recommend your company to anyone asking for it!
The drivers: Rajesh and Josef: how can we ever forget them ???? Besides being great, safe drivers, they also told us, during the long trips, all kind of things about what we saw, their personal lives and India.
All guides did a good job, telling stories and listening to our questions.
The warm welcomes at the airports, the detailed information, in short : an excellent tour operator you are !!
And it all started with you! Thanks to the way you personally gave us all the needed information made us make a choice for Compass.
In due time I will also send an e-mail to your director.
For now, thank you very much indeed for making this a never to forget experience!!
With warmest regards,
Its not only about 'raves' but also about 'rants'. All texts are 'unedited' and they help our guests in planning while help us improve, innovate and deliver.
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